Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
Returns
We accept returns within 7–14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (receipt or order confirmation) is required
Certain items may not be eligible for return, such as sale items, personalized products, or hygiene-sensitive goods.
Return Process
To initiate a return, please contact our support team with your order details. Once your return is approved, you will receive instructions on how to send the item back.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider, as processing times may vary
If the issue persists, please contact us for assistance.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of delivery.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us immediately with photos of the product and packaging so we can resolve the issue quickly.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable products
- Personal care or hygiene items (if opened)
Contact Us
If you have any questions about returns or refunds, please reach out to our support team anytime.